About us
We started as a support team that couldn't keep up.
Our founders ran customer operations for online stores in Indonesia and India. Half the day went to the same twenty questions, in four languages. Brightloop is the tool they wished they had.
How we work
What we care about
01
Useful over impressive
An agent that fixes a refund beats one that writes a clever poem.
02
People stay in charge
Clear limits, easy handoffs, and a full log of what the agent did and why.
03
Local by default
Built for markets where customers switch languages mid-sentence.
Jakarta
Headquarters, customer and product teams
Bengaluru
Voice and platform engineering
Remote
Design and applied AI
Careers
Open roles
Small team, real customers, problems that don't have a tutorial yet.
See an agent handle your real conversations
Send us a few anonymized chats. In a 30 minute call we'll show how an agent would answer them.